Company Notifications

Company notification settings control the default alerting behavior for your entire organization. Individual users can override some of these settings from their personal notification preferences, but the company-level configuration establishes the baseline.

Notification Channels

Horizon supports multiple notification delivery channels:

In-App

Notifications appear in the bell icon dropdown in the Horizon header. All notification types are delivered in-app by default. In-app notifications are stored for 30 days.

Email

Notifications are sent to users’ registered email addresses. Emails are delivered individually or as digests depending on your configuration.

Slack

If a Slack connection is configured, notifications can be posted to a designated Slack channel. This requires an active Slack connection.

Microsoft Teams

Notifications can be posted to a Teams channel via the Microsoft 365 connection. The Teams bot must be enabled.

Notification Categories

Notifications are grouped into categories. You can enable or disable each category per channel:

Category	Description	Default
Agent Errors	An agent failed a task or entered an error state.	In-App + Email
Connection Issues	A connection expired, disconnected, or encountered an error.	In-App + Email
Task Completions	An agent completed a significant task.	In-App only
Altitude Check Reports	An altitude check completed and produced a report.	In-App + Email
Goal Updates	A goal changed status (e.g., moved to At Risk).	In-App + Email
Budget Alerts	A department or the organization reached a token budget threshold.	In-App + Email + Slack
Deployment Events	An app was deployed, updated, started, or stopped.	In-App only
Security Events	Login from a new device, API key created, role changes.	In-App + Email
Operator Recommendations	The Operator has new actionable recommendations.	In-App only

Configuring Notifications

1. Navigate to Company > Notifications.
2. You will see a matrix of categories (rows) and channels (columns).
3. Toggle the checkbox for each category-channel combination to enable or disable it.
4. For email notifications, choose the delivery mode: Immediate (each notification triggers an email) or Digest (a summary email sent at a configurable interval).
5. For Slack and Teams, select the target channel from the dropdown.
6. Click Save Settings.

Note

Changes to company notification settings apply to all users who have not overridden the setting in their personal preferences. Users who have set personal overrides will not be affected.

Email Digest Configuration

If you choose the Digest delivery mode for email notifications, configure the digest schedule:

• Frequency — hourly, every 4 hours, daily, or weekly.
• Delivery time — the time of day (in your company timezone) when the digest is sent.
• Minimum events — the minimum number of events required before a digest is sent. If the threshold is not met, events are carried over to the next digest window.

Tip

For most organizations, a daily email digest sent in the morning is a good balance between staying informed and avoiding notification fatigue.

Escalation Rules

Escalation rules automatically increase notification urgency when certain conditions are met:

• Repeated errors — if the same agent error occurs more than 3 times within an hour, escalate from In-App to Email and Slack.
• Unacknowledged alerts — if a critical notification is not acknowledged within 30 minutes, resend via a higher-priority channel.
• Budget breaches — if token spend exceeds 90% of the budget, send notifications to all configured channels regardless of category settings.

You can customize escalation thresholds and add new rules from the Escalation Rules section at the bottom of the notifications page.

Testing Notifications

Click the Send Test button next to any channel to send a test notification. This helps verify that:

• Email delivery is working and not being caught by spam filters.
• Slack and Teams channels are correctly configured.
• In-app notifications are rendering properly.

Muting Notifications

For planned maintenance or during periods of high expected activity, you can temporarily mute all notifications:

1. Click Mute All at the top of the notifications page.
2. Set a duration (1 hour, 4 hours, 8 hours, 24 hours, or custom).
3. Critical security events will still be delivered even when muted.