Notification Preferences

The Notification Preferences page lets individual users control how and when they receive notifications from Horizon. These settings override the organization-level defaults configured in Company Notifications for your account only.

Notification Channels

Horizon delivers notifications through four channels. You can enable or disable each channel independently:

In-App Notifications

In-app notifications appear in the bell icon dropdown in the Horizon header. They are always enabled and cannot be fully disabled — they serve as the baseline notification method.

• Notifications are stored for 30 days.
• Unread notifications show a badge count on the bell icon.
• Click a notification to navigate directly to the relevant resource (agent, conversation, or setting).

Email Notifications

Email notifications are sent to your registered email address. Configure how emails are delivered:

• Immediate — each event triggers a separate email in real time.
• Digest — events are batched and delivered as a summary email at your chosen frequency (hourly, every 4 hours, daily, or weekly).
• Off — no email notifications are sent.

Tip

The daily digest option is a good balance for most users. It keeps you informed without flooding your inbox. Choose immediate delivery only for categories that require urgent attention, such as agent errors or security events.

Slack Notifications

If your organization has a Slack connection configured, you can receive personal Horizon notifications as Slack direct messages. To enable:

1. Navigate to Settings > Notifications.
2. In the Slack section, click Connect Slack Account.
3. Authorize Horizon to send you direct messages in Slack.
4. Toggle on the notification categories you want to receive via Slack.

Slack notifications include actionable context — agent names, error summaries, and direct links back to Horizon.

Microsoft Teams Notifications

If your organization has a Microsoft 365 connection with the Teams bot enabled, you can receive notifications as Teams messages. Setup follows the same pattern as Slack.

Notification Categories

You can configure each notification category independently per channel. The available categories are:

Agent Activity

Event	Description	Default
Agent errors	An agent failed a task or entered an error state	In-App + Email
Agent completions	An agent completed a significant task	In-App
Agent requires approval	An agent paused and is waiting for human approval	In-App + Email + Slack

Connections

Event	Description	Default
Connection disconnected	A third-party integration lost its connection	In-App + Email
Connection expiring	An OAuth token is expiring within 7 days	In-App + Email
Connection restored	A previously disconnected integration is working again	In-App

System

Event	Description	Default
Security events	Login from a new device, role changes, API key creation	In-App + Email
Deployment events	An app was deployed, updated, started, or stopped	In-App
Scheduled maintenance	Upcoming platform maintenance windows	In-App + Email

Billing

Event	Description	Default
Budget threshold	Token spend reached a configured threshold	In-App + Email
Wallet low balance	Wallet balance below auto-reload threshold	In-App + Email
Invoice available	A new invoice has been generated	In-App + Email

Collaboration

Event	Description	Default
Mentioned in conversation	Someone mentioned you in an agent conversation	In-App + Email + Slack
Partner activity	A partner performed an action on a shared resource	In-App
Goal updates	A company goal changed status	In-App + Email
Altitude check reports	A scheduled altitude check completed	In-App + Email

Configuring Preferences

1. Navigate to Settings > Notifications (your personal notification settings page).
2. For each category, toggle the channels you want to use (In-App, Email, Slack, Teams).
3. For email, select your preferred delivery mode (Immediate or Digest) at the top of the page. This setting applies to all email-enabled categories.
4. Click Save Preferences.

Note

Any categories you do not explicitly configure will fall back to the organization-level defaults. If you want to opt out of a specific category entirely, disable all channels for that category.

Quiet Hours

Configure quiet hours to suppress non-critical notifications during specific time windows:

• Enable Quiet Hours — toggle on and set your preferred quiet period (e.g., 10:00 PM to 7:00 AM).
• Timezone — quiet hours use your personal timezone setting, not the organization timezone.
• Exceptions — critical categories (agent errors, security events, budget alerts) are still delivered during quiet hours. All other notifications are held and delivered as a batch when quiet hours end.

Do Not Disturb

For temporary muting, use the Do Not Disturb toggle in the notification bell dropdown:

• Select a duration: 1 hour, 4 hours, until tomorrow, or custom.
• While active, only critical notifications (security events) are delivered.
• A “DND” badge appears on your avatar to signal your status to other team members.

Notification History

Click View History at the bottom of the notification preferences page to see all notifications sent to you across all channels. The history view includes:

• The notification content and category.
• Which channels it was delivered through.
• Whether you read or acknowledged it.
• Timestamp.

Notification history is retained for 90 days.

Resetting to Defaults

Click Reset to Organization Defaults to clear all personal overrides and revert to the organization-wide notification settings configured by your admin. This action is immediate and cannot be undone.